Enhancing policing through strategic use of information

THE EDITOR, Madam:

It is impractical for the authorities to maintain a one-to-one ratio of police officers to citizens in any country. Consequently, our police force must rely heavily on information to be effective, making public cooperation essential. The flow of information from the community to the police is not merely helpful; it is a critical tool that enables law enforcement to function efficiently. However, the effectiveness of this system hinges not only on the quality of the information but also on who receives it and how quickly it is acted upon.

Currently, information coming into police stations is often interpreted before being transmitted downstream, which underscores the importance of having the right person receive it first. An experienced detective, for instance, is better positioned to assess and prioritise the information from the outset. Proper interpretation ensures that the correct level of urgency is assigned to the information, allowing for swift and appropriate action.

The next consideration is how this information is used. In workplace accident prevention, there is a strong focus on recording and investigating “near misses”– unsafe acts or conditions that nearly result in an accident. The theory behind this practice is that a continuous series of such infringements can lead to an actual accident, and further disregard can eventually result in a fatality. This approach highlights the importance of addressing issues before they escalate, demonstrating that effective use of information is not just about immediate response but also about preventing future harm.

A simple change in crime-fighting approach will be effective. Experienced detectives should man the emergency switchboards. This will improve the intelligence of the system by ensuring that the initial point of contact is handled by personnel who can ask the relevant questions in the moment, analyse the information effectively, and offer immediate assistance. It will also allow for real-time prioritisation of information and ensure that instructions are given promptly and accurately.

In some US cities, experienced law enforcement personnel are in key positions where quick decision-making is crucial, leading to more efficient crime response and prevention. These case studies demonstrate the potential benefits of such an approach.

Implementing this change will not be without its challenges. Training may be required, and there could be resistance within the force to altering established protocols. However, the potential benefits far outweigh these challenges. By addressing these considerations thoughtfully, we can ensure a smooth transition and maximise the impact of this strategy.

CARLTON FEARON

Mandeville, Manchester