Lackadaisical customer service
Published:Saturday | September 1, 2012 | 12:00 AM
THE EDITOR, Sir:
Some days ago, I visited the St James Parish Library with my daughter who wanted to do some research, and was quite taken aback regarding the rude, reprehensible and discourteous customer service that we received.
I am really wondering if the staff really understands that they are being paid by the taxpayers of this country, including me.
My daughter and I waited more than one hour for the usage of the computer at the library and just had to leave after that period because of the very sloppy way in which that section of the library is being operated.
The staff in that section has no proper customer service training and they did more chatting with other staff members instead of performing the jobs they are being paid to do.
This reflects poorly on the director of the Jamaica Library Service (JLS), Patricia Roberts, and the management team in Kingston and Montego Bay.
The said parish library needs some amount of upgrading. Many of the books, both for children and adults, in the research section are outdated. I am calling upon the education minister, Ronald Thwaites, to address the issue.
The director of the JLS must put in place the necessary training for the staff members of the St James Parish Library so that we, the public, can be treated with respect and the level of professionalism that is expected from a government agency.
I am very upset about the poor service that I received from the two sections of the library that I visited with my daughter, and I am using this medium to implore the head of the JLS to take corrective measures to the situation I have outlined.
RENFORD FORBES
Managing Partner,
Forbes & Associates